1. Overview

At Don Gildo Coffee, we take immense pride in the quality of our Colombian specialty coffee, grown and roasted at origin in Colombia. Because coffee is a consumable food product, we do not accept returns or exchanges on coffee once it has been delivered.

2. Damaged or Defective Items

Your satisfaction is our top priority. If your order arrives damaged, defective, or if you receive the wrong item, we are here to make it right. Please contact our support team at sales@dongildo.com within 7 days of receiving your order.

To expedite the process, please include:

  • Your order number.
  • A clear photo of the damaged product or incorrect item received.
  • A brief description of the issue.

3. Refunds and Replacements

Upon reviewing your claim for a damaged or incorrect item, we will notify you of the approval or rejection of your refund or replacement. If approved, we will gladly send a replacement bag of coffee at no additional cost to you, or process a full refund to your original method of payment within 3-5 business days.

4. Non-Returnable Items

Please note that the following items are strictly non-returnable and non-refundable:

  • Coffee, whole bean or ground (as a consumable food product).
  • Gift cards.
  • Items purchased on sale or clearance.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@dongildo.com.